A candidate who is withdrawn from an exam, or who does not attend, may be eligible for a Re-entry Voucher. The candidate may be entered within a year of the original entry period, on payment of the difference between the value of the Re-entry Voucher and the current exam fee, where the exam fee has increased or a higher grade is being entered. In certain circumstances full or partial refunds are applicable.
Illness or injury
A Re-entry Voucher may be issued, providing that the withdrawal is notified to the local Representative in writing as soon as possible, and is sent no later than the day of the exam. This must be supported by documentary evidence, such as a medical certificate, or a letter from someone in authority, such as a Head Teacher or school nurse, confirming the candidate’s illness or injury.
Should the illness or injury prevent the candidate from taking the exam at any time in the future, a refund of the fee will be given. Application must be made to ABRSM in London, through the local Representative, as above.
Exceptional personal circumstances
A full refund or Re-entry Voucher may be given on compassionate grounds if a candidate is withdrawn due to exceptional personal circumstances, such as bereavement, family crisis, or personal trauma. The Applicant must write to the local Representative to request a refund or Re-entry Voucher on these grounds, including full details, no later than the day of the exam.
Death or serious indisposition of teacher
A Re-entry Voucher may be given to a candidate whose exam preparation is severely disrupted by the long-term serious illness of the teacher, or the teacher’s death. However, in cases of occasional missed lessons due to a teacher’s minor, or short-term illness, or cases of a dispute with a teacher leading to lessons being discontinued, no Voucher will be given.
A third party may request a Re-entry Voucher on these grounds. The written request should be sent to the local Representative no later than the date of the exam. This request should include details of an independent person who can be contacted by ABRSM to verify the teacher’s situation, before a decision about the issue of a Re-entry Voucher can be made.
Non-attendance due to circumstances beyond the candidate’s control
Where a candidate misses a practical exam due to circumstances beyond their control, the preferred solution is to find an alternative exam time at the earliest opportunity within the exam session, although this may mean travelling to an alternative centre.
The non-attendance should be reported to the local Representative immediately, and no later than the day of the exam, so that every effort can be made to reschedule the exam. Should rescheduling not be possible, and in the case of non-attendance for a theory exam, the Applicant may apply for a Re-entry Voucher, but must do so in writing as soon as possible, with full details regarding the request.
Examples of reasons for withdrawal for which no refund will be made
- Inconvenient exam date
- Candidate not ready for exam
- Dispute with teacher leads to interrupted preparation time
- Difficulties finding an accompanist
- Candidate on holiday at time of exam
- Candidate on school trip
Where there is no local Representative or Contact, notification of non-attendance and application for refunds or Re-entry Vouchers should be made directly to ABRSM in London:
International Operations Director, ABRSM, 24 Portland Place, London W1B 1LU, UK.