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Access to pre-2020 exam records
- Why can’t I access my pre-2020 exam records anymore?
- What will happen to my previous exam records?
- How can I access these records?
- What about records of exams taken from 2020 onwards?
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Booking online
- What can I do if I don’t want to book exams online?
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Creating your new ABRSM account
- How can I create my new account?
- Why do I need to register and create a new ABRSM online account?
- When and how can I register and create my new account?
- Can I still use my existing Applicant Number?
- What is a Contact ID?
- Why do candidates need an account?
- How does a candidate set up an account?
- Why do I need to tell you my date of birth when I register?
- My child has an account as a candidate. Can I use this account to book their exams?
- I've forgotten my username. What should I do?
- I’ve forgotten my password. What should I do?
- How do I change the email address registered to my online account?
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Booking exams – candidate details
- Why do you need to know a candidate's date of birth?
- Why are you asking for a candidate's email address?
- What does ‘Presenter’ mean?
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Booking all exams at Public Venues
- What's a Public Venue?
- What’s the booking period?
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Booking practical exams at Public Venues
- Can I indicate a preference for the time for an exam, such as morning or afternoon, or choose a particular time?
- Why can’t I choose a time as well as the date when I book?
- Can I book different candidates on different dates or at different venues?
- Can I phone up to check if there are any other dates available?
- When do I find out the time of my candidate's exam?
- Will I be able to book all my candidates together?
- What if there's not enough time for all my candidates on one day?
- Will all my candidates be grouped together?
- Can I choose the order for my candidates’ exam appointments?
- Can I change the order of my candidates if they are taking their exams together on the same day?
- What happens if I miss the booking period? - Can I make a late entry?
- What should I do if there are certain dates that my candidate(s) can't do?
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Rescheduling practical exams at Public Venues
- How can I change a practical exam appointment?
- Can I still phone up or email to change an appointment?
- When can I log in to change an appointment?
- Are there any restrictions on the day I can move an exam to?
- My pupil's exam is tomorrow and they can't make it? What can I do?
- I can’t find a suitable alternative date. What can I do?
- Can I change the order of my candidates if they are taking their exams together on the same day?
- My candidate’s exam is in the morning. Can I move it to the afternoon on the same day?
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Booking Music Theory exams at Public Venues
- What happens if I miss the booking period? Can I make a late entry?
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Booking exams at Private Visits
- What's a Private Visit?
- What’s a Visit Organiser?
- What’s a Permitted Applicant?
- What’s a Venue Code?
- Why do I need to request approval for my venue?
- I’ve organised a visit before. Do I still need to request approval?
- What time can I start my Private Visit?
- What’s the deadline for booking candidates at a practical Private Visit?
- When can I rearrange my practical Private Visit timetable?
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Booking exams - Jazz
- Where and when can candidates take Jazz exams?
- Can I include Jazz exams at my Private Visit?
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Booking exams – payments
- How can I pay for my exams?
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Cancellations and amendments
- What if my candidate is unwell or going to be absent?
- Can I cancel an exam once I’ve booked and paid for it?
- How do I cancel an exam?
- Can I amend a candidate's details (name, instrument, grade or access arrangements) once I've booked and paid for their exam?
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Results and mark forms
- Why are you introducing digital mark forms for practical exams?
- What will the new mark forms look like?
- What about certificates?
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In the exam
- Why are you audio recording the exams?
- Will the recording process disturb or distract the candidates?
- Can my candidates opt out of having their exam audio recorded?
- Who will have access to the recordings?
- What about the camera in the iPad?
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